Return Policy

General Return Policy

• The Sales Manager or V.P. Operations must authorize all returns or exchanges - Email Us or call 800-296-6050.
• All claims for shortages and/or damages must be placed within ten days of receipt of merchandise.
• All returned merchandise must be received by Korman Signs, Inc. in saleable condition, unless the merchandise is found to be defective.

Delivery and Lead Time

• The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
• Obtain a return authorization number by calling 800-296-6050.
• Return Shipments to:
  Korman Signs, Inc.
  3029 Lincoln Avenue
  Henrico, VA 23228-4295
• Indicate either refund or exchange within the returned package.
• A 10% restocking fee may apply.

Ground Shipping

• Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
• The internal paperwork for the credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.
• All refunds are applied to the individual customer account unless otherwise specified by Sales Manager or Accounting Department.
• Any form of reimbursement is consistent with the original method of payment.